Customer Service Rep - Teller (Gresham Branch)
Company: Riverview Community Bank
Location: Gresham
Posted on: May 11, 2022
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Job Description:
This is a full time position with 35 hours per week and works
every Saturday. Eligible for a benefits package including medical,
dental, 401k, life insurance, and a paid time off
program.SUMMARYContributes to the provision of basic bank deposit
services while promoting a positive Riverview image through
friendly and efficient processing of customer transactions while
following bank policies and procedures. In addition, the incumbent
develops skills to generate deposit growth by learning how to
assert himself or herself and effectively sell and cross-sell
Riverview products and services. ESSENTIAL DUTIES AND
RESPONSIBILITIES:Provide customer service and use problem solving
skills to satisfy customer needs (may be in person and/or via the
telephone).Computer data entry and inquiry.Process, record, track
and verify various types of financial transactions, information and
events.Prepare and/or complete various reports and forms
accurately.Maintain a balanced cash drawer.Sell and cross-sell
Riverview products and services.Open new accounts.Follow branch
proceduresComply with regulatory and state and federal lawsFollow
all security procedures Additional Duties and
Responsibilities:Participates in and completes training objectives
with passing scores.Follow all Riverview policies and
procedures.Other duties as assigned RELATIONSHIPSDaily contact with
Supervisor to receive direction and interpretation of existing and
new branch procedures.Daily contact with customers and prospective
customers in providing assistance to fulfill their banking
needs.Frequently confer with other departments providing assistance
and coordination of operations.Occasional contact with members of
professions with whom the incumbent must consult from time to time,
i.e., attorneys, accountants, and other financial intermediaries.
QUALIFICATIONSTo perform this job successfully, an individual must
be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. EDUCATION and/or EXPERIENCEHigh school diploma
or general education degree (GED); and 1 year of cash
handling/customer service experience. SKILLS:Ability to read and
comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence. Ability to effectively
present information in one-on-one and small group situations to
customers, clients, and other employees of the organization.Ability
to add, subtract, multiply, and divide in all units of measure,
using whole numbers, common fractions, and decimals. Ability to
compute rate, ratio, and percent.Ability to apply common sense
understanding to carry out detailed written or oral instructions.
Ability to deal with problems involving a few concrete variables in
standardized situations.Ability to promote the sale of products and
services through verbal recommendation.Requires the basic skills
associated with the general use of computers and other business
office equipment.Ability to offer flexibility in a changing work
environment is imperative.High attention to detail. PHYSICAL
DEMANDSThe physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. While performing the duties of
this job, the employee is regularly required to talk or hear. The
employee frequently is required to stand; walk; use hands to
finger, handle, or feel; and reach with hands and arms. The
employee is occasionally required to sit. The employee maybe asked
to move files, boxes and/or small pieces of furniture and must
regularly lift and/or move up to 10 pounds, frequently lift and/or
move up to 50 pounds. Specific vision abilities required by this
job include close vision in working with computers, and peripheral
vision in acknowledging customers and keeping a general awareness
of activity in the work area. WORK ENVIRONMENTThe work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. While performing the duties of this job, the employee is
occasionally exposed to risk of electrical shock in working with
standard office equipment. The noise level in the work environment
is usually moderate. COMMENTSIn supporting the accomplishment of
company and departmental goals, it is the employee's responsibility
to do all that is necessary to provide quality service to customers
and fellow employees while furthering the positive image and
interests of Riverview Community Bank. It is also the employee's
responsibility to continually strive to maximize personal
growth.Equal Opportunity Employer/Protected Veterans/Individuals
with DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: Riverview Community Bank, Gresham , Customer Service Rep - Teller (Gresham Branch), Sales , Gresham, Oregon
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