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Front Desk Agent - Hampton Inn & Suites Hood River

Company: MERETE HOTEL MANAGEMENT INC
Location: Hood River
Posted on: November 22, 2021

Job Description:

Job DetailsJob LocationHampton Inn and Suites - Hood River - Hood River, ORPosition TypeFull-Time/Part-TimeEducation LevelNoneTravel PercentageNoneJob ShiftAnyJob CategoryHospitality - HotelSUMMARY: Accommodate hotel guests by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms, and guests accounts, making and confirming reservations, and presenting statements and collecting payments from guests. ESSENTIAL FUNCTIONS: Register guests to the proper accommodations upon arrival. Make, change, or cancel guests reservations at their request. Accommodate guest with any problems or requests they have. Update information in the computer system as needed. Communicate with other departments to fulfill guest needs. Answer telephones. Maintain keys in secure areas. Attend all mandatory meetings. May be required to drive Shuttle Van if applicable. Report all unsafe conditions immediately. Keep work area neat and organized. Regular and reliable attendance and punctuality are essential functions of this positionConsistently at work and on time, follows instructions and accepts feedback.Complete other duties as assigned by supervisor to include cross training. PHYSICAL DESCRIPTION:Constantly standing at the Front Desk on tile or carpet. Constant repetitive motions of stooping (bending at the waist), twisting(knees, waist and neck), and crouching (bending at the knees). Lifting /carrying average weight frequently 5 lbs. Maximum weight occasionally 20 lbs. Pushing/pulling average weight frequently 5 lbs. Maximum weight occasionally 20 lbs. WORKING CONDITIONS: Working with and exposed to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise. Must adhere to the Hotels safety standards and procedures. Exposed to computer printer noise, and telephone noise.MINIMUM QUALIFICATIONS:Customer service experience necessary. Prior cash handling experience preferred. Experience working with computers and operating keyboards. Must pass criminal background check. COVID-19 Vaccination is required as a condition of employment, subject to accommodations.SUCCESS FACTORS:Effectively and accurately check guests in and out. Ensure prompt and courteous service to guests to ensure all guest experiences are distinctively supreme. Follow all safety procedures. Ensure kind and courteous behavior towards coworkers. Communicate effectively both written and verbal with the public and other team members. Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.At Meret, we are committed to establishing a supportive and welcoming workplace environment where bias is acknowledged and overcome and where all associates feel welcomed and supported. We value and develop people from all backgrounds and, experiences, leading us to better serve our guests, associates, and community.Meret is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.

Keywords: MERETE HOTEL MANAGEMENT INC, Gresham , Front Desk Agent - Hampton Inn & Suites Hood River, Sales , Hood River, Oregon

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