Customer Service Tech - Hood River, OR
Company: Lumen Inc
Location: Hood River
Posted on: March 19, 2023
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Job Description:
About LumenLumen is guided by our belief that humanity is at its
best when technology advances the way we live and work. With
450,000 route fiber miles serving customers in more than 60
countries, we deliver the fastest, most secure global platform for
applications and data to help businesses, government and
communities deliver amazing experiences. Learn more about Lumen's
network, edge cloud, security and communication and collaboration
solutions and our purpose to further human progress through
technology at news.lumen.com, LinkedIn: /lumentechnologies,
Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram:
@lumentechnologies and YouTube: /lumentechnologies.The RoleThe
Customer Service Technician will be performing installation,
maintenance and troubleshooting of high-speed internet, video and
voice networks including associated wiring and
equipment.Additionally, maintaining and repairing outside plant
facilities within assigned geographic service areas.POSTING:
3/2/2023POSTING CLOSES: 3/13/2023The Main ResponsibilitiesPerform
installation, maintenance and troubleshooting of high-speed
internet, video and voice networks including associated wiring and
equipment.Perform maintenance and repair on outside plant
facilities.Climb poles, use a shovel and pick to dig up and bury
cable; and may be required to work in manholes or controlled
environmental vaults (CEV). Locate buried telephone cables.Observe
all safety rules and regulations.Assist other Technical personnel
in the performance of their duties when requested.Must convey a
positive and professional appearance and demeanor when
communicating the company's products and services to our
customers.Actively support sales and marketing related
activities.Direct customer facing work and sales
referrals.Accountability/dependability (on time and on load when
scheduled and serve on call as needed).Teamwork (technical
expertise developed to complete work efficiently to achieve work
group key service measures).Active Listening (ability to take input
from customers, APS and co-workers to problem solve and improve
skills).Asking relevant questions to ensure problems are resolved
quickly or to clarify information or directions.Active Learning
(curious seeker of new information and actively works to improve
skills and knowledge).Assume all other duties as assigned.What We
Look For in a CandidateEducation/experience of High School diploma
(or equivalent) or higher.Ability to distinguish colors on
facilities.Ability to handle 28 ft extension ladders (up to 75 lbs.
routine work) and manhole covers (up to 150 lbs.).Ability to
successfully complete service tech boot camp training, POTS/DSL
installation/repair, cable splicing/maintenance, basic
transmissions, air pressure, and HSI installations (self and
full).Basic computer skills including MS Office
applications.Ability to work in confined spaces (e.g. attics, crawl
spaces, utility holes).Ability to work aloft (e.g. ladder).Ability
to work outside in all weather conditions and at various hours of
the day/night.Ability to work varying shifts and hours including
possible mandatory overtime, weekends and holidays.A valid driver's
license and satisfactory driving record. Preferred Qualifications:
Prior experience as a customer facing telecom operations
technician.Basic electricity training/certification or documented
equivalent work experience.ADSL installation/repair experience
(self/full installs).A /NetCertified Required Soft
Skills.Requisition #: 318655This position is part of a bargaining
unit and represented by a union. Depending upon the applicable
collective bargaining agreement under which you may be hired, you
may be: (a) required to join the union and pay union dues as a
condition of employment; or, (b) required to pay union dues, but
not join the union as a condition of employment; or (c) free to
chose whether or not to join the union, but if you do join the
union you would be obligated to pay union dues.EEO StatementWe are
committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, creed, veteran status, disability, medical
condition, genetic characteristic or information, age, sex, gender,
sexual orientation, gender identity, marital status, family status,
pregnancy, or other legally protected status (collectively,
"protected statuses"). We do not tolerate unlawful discrimination
in any employment decisions, including recruiting, hiring,
compensation, promotion, benefits, discipline, termination, job
assignments or training.DisclaimerThe above job definition
information has been designed to indicate the general nature and
level of work performed by employees within this classification. It
is not designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities, and qualifications
required of employees assigned to this job. Job duties and
responsibilities are subject to change based on changing business
needs and conditions.
Keywords: Lumen Inc, Gresham , Customer Service Tech - Hood River, OR, Other , Hood River, Oregon
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