Member Service Representative 1
Company: Consolidated Community Credit Union
Location: Hood River
Posted on: March 17, 2023
Job Description:
Job Description If you are looking for a rewarding career where
you get to make a difference in your community by helping people
financially, look no further! Consolidated Community Credit Union
is looking for driven Member Service Representatives to join our
growing team. Partnering with some of Oregons most influential
companies along with the communities we are proud to be a part of,
we are on a mission to improve peoples financial futures the way
only a community credit union can by building enduring,
long-lasting relationships with our members. We take pride in the
outstanding service we offer, helping members save money since
1954. If you excel at customer service, have a passion for helping
people, a knack for problem-solving, a strong eye for detail, the
ability to make sound decisions, and are comfortable cross-selling
banking products and services, we would love to hear from you! Not
only could you be a part of an energetic and collaborative team,
youll also receive an excellent, competitive compensation package
including:
- Generous sales incentive program - so you can earn more for
outstanding performance.
- Paid holidays, vacation, and sick leave - to promote a healthy
work/life balance.
- Medical, dental, vision, and Rx coverage - so you have access
to the healthcare you need.
- Disability, Life, AD&D, and other coverage - so you have
peace of mind from the unexpected.
- HSA plans - to help offset many healthcare costs.
- FSA plans - to help offset a variety of health and/or dependent
care expenses.
- 401k program - with 8% sharing contribution.
- Annual contribution to Pension Plan of 2.5% - in addition to
the 401k plan.
- Employee Assistance Program - to support a full range of
personal issues.
- Service Awards, Year-end Bonuses - and other employee
appreciation profit perks! What youd be doing
- Exhibiting our service standards to consistently provide our
members with an outstanding banking experience in-person, by phone,
and through email.
- Responding to member requests, problems, and complaints
directly or in collaboration with team members from other
departments and branches.
- Identifying member needs to cross-sell appropriate products and
services that help them save time and money.
- Performing monetary and non-monetary teller transactions for
members efficiently and accurately, including deposits, payments,
and withdrawals.
- Providing assistance with other operational activities like new
account processing, wire facilitation, ATM settlement, IRA and
Visa/Debit card processing, and more.
- Following internal policies and procedures to mitigate risk,
promote security, and be in compliance with all applicable banking
regulations.
- Other duties as assigned by management. Desired Qualifications
- Minimum of 6 months working in a fast-paced, in-person customer
service role.
- Superior customer service, task management, and problem
resolution skills.
- Excellent email, phone, and PC skills, working knowledge of
Microsoft Office programs, and probably solving ability
- Experience in cash handling and/or balancing a cash drawer is a
plus. Physical Requirements
- Repeating motions that may include the wrists, hands, and/or
fingers.
- Ability to use a keypad and keyboard and mouse for extended
periods of time.
- Vision and hearing to normal range (or corrected).
- Adjusting, lifting, carrying, or pushing/pulling objects up to
25 pounds in all directions.
- Remaining in a stationary position, often standing or sitting
for prolonged periods.
- Moving about to accomplish tasks or moving from one work site
to another.
- Occasional shift rotation (may require earlier or later hours)
and travel to other branch locations. Other Requirements
- We hold all our employees to high standards by performing
credit and criminal background checks.
- Reliable transportation. Employees must be able to infrequently
travel between branches.
- Ability to follow all credit union policies and procedures as
well as all banking regulations and federal, state, and local laws.
Diversity, Equity, Inclusion, and Belonging We believe that
diversity drives innovation and that the uniqueness of our
employees and members is what drives us forward each day. Equal
Opportunity Employer Consolidated Community Credit Union (CCCU) is
an equal-opportunity employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, disability, age, sexual orientation, gender
identity, national origin, veteran status, or genetic
information.
CCCU is committed to providing access, equal opportunity, and
reasonable accommodation for individuals with disabilities in
employment, its services, programs, and activities. Applicants that
need assistance with completing the application due to disability
may contact HR at careersATconsolidatedccu.com to request a
reasonable accommodation. by Jobble
Keywords: Consolidated Community Credit Union, Gresham , Member Service Representative 1, Other , Hood River, Oregon
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