Company: Legacy Health
Posted on: November 25, 2022
Job ID: 22-29011
Type: Regular Full-Time
Mount Hood Medical Center campus
Quite simply, you are the glue that pulls together a dynamic team
of staff, physicians, other providers and the customers we serve.
Our support staff moves smoothly thanks to your deft coordination
of day-to-day operations. Your ability to implement clinic
initiatives helps our clinic fulfill its goals. As a whole, your
skills represent the Legacy mission of making life better for
Oversees and prioritizes the daily work load of the front- and
back-office staff, including assignments, work flow,
Creates the staff schedule, including coverage for vacations and
sick days. Requests resource pool staff as appropriate.
Oversees the revenue cycle process, including end of day
processing, bank deposits, denial resolution, point of service
collections, accurate and timely charge capture.
Leads customer service initiatives by modeling behaviors and
Monitors pools and in baskets and holds staff accountable for LMG
May be responsible for the POCT process, per manager
Manages EPIC templates and scheduling process.
Prepares reports, including access, session tracking, and contact
Facilitates communication amongst staff, providers and
Collaborates with other departments and customers in problem
solving and project management.
Acts as the liaison for vendors and contract services.
Responsible for legal appointment protocols.
Coordinates the medical record process, assuring HIPAA
Oversees all non-clinical and clinical purchasing and supply
Responsible for resolving issues with building maintenance.
Resident Clinics Only: Coordinate all activities with the
Department of Medicine.
Addresses patient and provider issues that may include appropriate
behavior, complaints and care concerns, following up as needed in
collaboration with the Clinic Manager and/or patient relations.
PERFORMANCE MANAGEMENT: Leads staff in clinic initiatives to
meet/exceed LMG and Legacy Health strategic goals.
Assists clinic manager in fulfilling budgeted productivity goals
through the management of appropriate labor distribution, patient
access and providers schedule management.
Holds staff accountable to LMG quality and safety standards,
including infection control, Joint Commission preparation, and
Works with the manager to create processes that support overall
quality care, and Patient Satisfaction.
Works with the manager to create a safe working environment that
engages employees, and supports quality work.
Adopts Lean Culture in an effort to support overall financial
integrity of LMG, and honors what patients value. HUMAN RESOURCES:
Conducts and/or assists with performance reviews.
Resolves employee complaints, in partnership with the Clinic
Identifies and initiates counseling regarding performance issues,
notifying Clinic Manager as appropriate.
Identifies staff training needs and arranges in-services/education
as indicated, and assigns E+.
Reviews applications, sets up and participates in the interview
process. Participates in the hiring decision making process.
Plans and leads meetings, and participates in work groups and task
Responsible for all phases of performance management; staff
development, coaching, documentation and corrective action.
Assists with development and implementation of new and existing
procedures and guidelines.
Responsible for timely payroll processing, and adjustments.
On-boards, orients and trains new staff.
Monitors credentialing for providers.
Education:Associates Degree or equivalent experience required.
Experience:Minimum of three years progressively more responsible
health care experience.Experience in electronic scheduling and EMR
required.Lead worker or supervisory experience preferred.Dependent
upon assigned Clinic, Certified Medical Assisting background may be
Skills:Demonstrated ability to supervise people in setting goals,
giving appropriate support, evaluating and holding employees
accountable while maintaining high morale and
productivity.Demonstrated communication, leadership and team
building skills.Demonstrated interpersonal and effective
communication skills that promote cooperation and teamwork.Ability
to work with credibility and effectiveness with staff,
administration and across departments.Ability to withstand varying
job pressures and organize and prioritize related tasks.Ability to
work efficiently with minimal supervision, exercising independent
judgment within stated guidelines.Intermediate to advanced PC-based
computer skills.Keyboard skills and ability to navigate electronic
systems applicable to job functions. LEGACY'S VALUES IN ACTION:
Follows guidelines set forth in Legacy's Values in Action. Equal
Keywords: Legacy Health, Gresham , Clinic Supervisor, Other , Gresham, Oregon
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