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Resident Service Coordinator - Madrona - Miracles Central

Company: Central City Concern
Location: Gresham
Posted on: November 25, 2022

Job Description:

The Resident Services Coordinator (RSC) assists residents through resources and referrals within designated Central City Concern Fair market and Section 8 Communities. Building community is very important to the success of the Resident Service Coordinator. The RSC will hold community events and meetings to help to build cohesion between tenants. This individual works with residents and staff to find solutions to financial and behavioral problems that if not resolved, would jeopardize the resident continued housing.

Seniority Bid Close Date: 9/06/2022 CLOSE DATE: 9/18/22

HOURS: Tuesday - Saturday 9AM -5:30PM



  • Identify resident issues; provide links to resources assisting residents with continued housing.
  • Mediation of neighbor and tenant/landlord disputes is the responsibility of the RSC.
  • Assist and support residents by information sharing and educating residents about building rules and policies.
  • Serve as liaison from specific housing program/residency to service providers, including those directly associated with residents.
  • Establish and maintain ongoing communications with Portfolio Manager, working with residents to maintain housing and establish and maintain ongoing communications with Client/Resident Monitors.
  • Network with agencies in the community to assist in linking residents to resources and participate and help coordinate a monthly tenant council meeting.
  • Maintain activity log reflecting resident interaction and prepare required reports in an accurate manner.
  • Interview all applicants prior to moving in to complete a basic needs assessment, ensure they meet building criteria, and understand your role in the community in assisting them in meeting their needs.
  • Follow up regularly with residents to ensure they are getting these needs met.
  • Refer to employment opportunities, supported employment, benefits and entitlements, and medical and mental health resources as needed or desired by the resident.
  • Function as part of a team providing supportive housing and report to various job sites as directed by supervisor.
  • Respond to and investigate resident reports of building, community, CCC processes and procedures, and CCC employee issues that arise directly related to the building(s) you are responsible for.
  • Create and execute community programs and activities within the building including but not limited to ready-to-rent, financial literacy, neighborhood safety, potlucks, movie nights, and community meetings.
  • Adhere to all state and federal privacy and security regulations applicable to the program and CCC policies and agreements regarding confidentiality, privacy, and security.
  • Participate as requested in Resident Quality Improvement Council.
  • Perform other duties as assigned.
    • Ability to consider the impacts and outcomes for underserved communities during decision-making.
    • Ability to consider impacts of oppression, structural racism, and individual bias on client outcomes.
    • Ability to work as a team member and establish priorities; display a non-judgmental attitude and a willingness to learn new skills.
    • Demonstrated ability to work without supervision.
    • Demonstrated knowledge of the community and social agencies and self-help groups.
    • Sufficient manual dexterity and physical ability to perform assigned tasks.
    • Must adhere to the agency's non-discrimination policies.
    • Ability to effectively interact with persons with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations and treat each individual with respect and dignity.
    • Knowledge of how to work with individuals who may display combative or aggressive behaviors.
    • Ability to manage time and meet deadlines.
    • Ability to understand and follow verbal and written instructions.
    • Ability to work courteously with the general public, residents/clients, and co-workers.
    • Detail-oriented; ability to maintain accurate records and necessary paperwork.
    • Ability to learn and apply training instruction.
    • Knowledge of de-escalation methods or the ability to be trained in de-escalation methods.
    • Ability to effectively communicate with clients, co-workers, corrections personnel, police, merchants, the public at large and supervisors.
    • Ability to provide leadership.
    • Ability to provide advocacy, as appropriate.
    • Ability to maintain appropriate boundaries.
    • Ability to establish and maintain cooperative working relationships with those contacted during the course of work.
    • Ability to communicate clearly and concisely both verbally and in writing.
      • Must have a high school diploma or G.E.D. Advanced education is desirable.
      • Knowledge of chemical dependency and treatment is required.
      • Experience working with people who experience mental illness is preferred.
      • Must pass a pre-employment drug screen and applicable background check.
      • Will be required to carry an agency cell phone for work use. Cell phones will be provided by Central City Concern.
      • If using a vehicle for agency use, must possess a current driver's license, access to a vehicle, and qualify as an Acceptable Driver designated in Central City Concern's Fleet Safety policy. Must pass an initial driver training within 60 days of being approved and continued recertification training. Must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.
      • Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects. Able to climb stairs several times a day.
      • Must adhere to the agency's non-discrimination policies.
      • The ability to adhere to Central City Concern's drug-free workplace encourages a safe, healthy, and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988.An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
      • Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles, and sexual orientations and treat each individual with respect and dignity.
        Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

        Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

        The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Central City Concern, Gresham , Resident Service Coordinator - Madrona - Miracles Central, Other , Gresham, Oregon

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