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Benefit & Eligibility Worker (Human Services Specialist 3)

Company: State of Oregon
Location: The Dalles
Posted on: September 19, 2022

Job Description:

Initial Posting Date:


Application Deadline:



Department of Human Services

Salary Range:

$3,265 - $4,913

Position Type:


Position Title:

Benefit & Eligibility Worker (Human Services Specialist 3)

Job Description:


Are you are looking for an opportunity to be on the cutting edge of a new career, making a difference in people's lives and have a strong desire to help others, the position below may be for you. Do you have bilingual language skills? Bilingual differential pay is provided to positions that require to use a language other than English to fulfill their job duties within their position. While this position does not require bilingual language skills, there is a need. If interested, apply today!

The Office of Self Sufficiency, which is part of the Oregon Department of Human Services, is looking for a talented individual to serve as a Benefit and Eligibility Worker in The Dalles. In this role you will interview applicants and recipients to determine eligibility requirements for agency programs and resources.

This position works in The Dalles store front office and is not remote.

ODHS, A place to belong and make a difference!

When you join the ODHS team, you join a community of nearly 10,000 employees dedicated to serving Oregon's most vulnerable population.

Our Mission is to help Oregonians in their own communities achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

We are committed to inclusive excellence by advancing equity and diversity in all that we do. We are an affirmative Action/Equal Opportunity employer and encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.

At ODHS you---

* Find connections through Employee Resource Groups (ERGs); officially chartered group organized around shared cultural identity(ies) to support historically underrepresented ODHS employees.

* Become a RiSe Champion while making ODHS a better place to work and serve our communities. Through RiSe, we are intentional about our culture to ensure we lead with our mission, vision, and values, the Equity North Star and our commitment to being a trauma-informed organization.

* Grow your career through free leadership training, ample career pathways, and committee participation opportunities.

* Enjoy work/life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages.

To learn more about our agency, click here.


The Self Sufficiency Offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical, refugee services, and domestic violence services.

Self-Sufficiency Programs Mission:

To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty.


* Determines initial eligibility for Medicaid, APD Financial Eligibility, TANF, SNAP, Medical and Employment Related Day Care applicants. May refer Oregonians to Family Coaches when Domestic Violence services may be of assistance.

* Interview applicants in person, by phone, by email to gather information needed to assess and determine if there is a need for services and benefits.

* Assessing client family strengths and needs, connecting families to other resources and programs.

* You will update narrative report summarizing new information from client and collateral sources, findings of home visit, and conclusions.

* Other duties as assigned.


* Work is conducted in offices and other program sites.

* Work can require travel, including overnight.

* Based on business need, this position may be relocated to other offices or to out stationed sites within the district.

* Limited physical exertion.

* May require sitting at a terminal or telephone for prolonged periods of the workday.

* May require a valid driver's license or other acceptable method of transportation.

* May interact with clients who are under emotional or financial stress.

* This is not a remote position.


* Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client's situation.

* Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience). A photocopy of your transcripts must be attached to your application materials if using college courses to meet the minimum qualifications.

* Bilingual language skills are not required for this position but there is differential pay for those that possess bilingual skills. Bilingual differential pay is dependent upon passing proficiency test(s) in any language other than English.

You must clearly show that you meet the minimum qualifications in your application or resume to be considered for an interview. Your application or resume will be used in determining what pay salary step you fall in with the pay equity assessment , so complete work and education history is helpful.

ESSENTIAL ATTRIBUTES: Successful candidates will possess these technical/soft skills and will highlight them in their resume, application or cover letter.

* Ability to work objectively and in a supportive way with people under emotional & financial stress, and from a wide variety of cultures.

* Experience in a social or human services setting interviewing customers in person & by phone to obtain information to determine eligibility.

* Experience creating & maintaining written documentation of activities concerning individual cases.

* Experience delivering excellent customer service, demonstrate exceptional communication skills while interacting with the public, coworkers, and managers.

* Ability to work well and thrive in a fast-paced team-oriented environment.

* Experience referring Oregonians to other community resources. Experience working with a diverse population with the ability to understand their needs, demonstrating compassion, and taking a trauma informed lens to all interaction.

* Ability to communicate while engaging Oregonians over the phone and in person. Explain and articulate complex laws, rules, and policies in a customer-focused manner, to a non-technical audience.


* Successful candidates for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.

* The Oregon Department of Human Services does not offer visa sponsorship. Applicants who require VISA sponsorship will not be considered at this time. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.


Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience, that make you the best candidate for the position.

Please upload a resume or complete the work history profile.

Note: Your resume may be uploaded in the Resume/CV field on the online application.

External Applicants: Click on the "Apply" button and submit your application. View this video for help.

Internal Applicants (Current State of Oregon employees): Apply via your employee Workday account. View this job aid for help.

If you are a veteran wishing to have veterans' preference, your will receive a task in your workday account to provide military documents if you have not already provided them. For privacy reasons, please do not attach your DD214/DD215/civil service preference letter to your application. For questions about documentation, please visit: Veterans Resources.

Helpful Links & Resources

How to Set Job Alerts - Workday Applicant FAQ - What You Need to Know to Get the Job


* This recruitment may be used to fill future vacancies.

* This position is represented by the Service Employees International Union (SEIU).

* For questions about the job duties or application process, please contact . Please be sure to include the job requisition number.

* If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact our ADA Office at

Come for a job. - Stay for a career. - Make a difference... for a lifetime!

Keywords: State of Oregon, Gresham , Benefit & Eligibility Worker (Human Services Specialist 3), Other , The Dalles, Oregon

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