Patient Access Representative
Company: Legacy Health
Posted on: January 15, 2022
Patient Access Representative
Job ID: 21-19423
Type: Part Time - Benefitted
Mount Hood Medical Center campus
***Hire On Bonus provided for this position***
You are the first face that patients see, and you set the tone for
a personable, positive experience. In short, you are the face of
As we strive to fulfill our mission of making life better for
others, we need caring and capable individuals to assist patients
in every aspect of their health care journey. As a Patient Access
Representative, you will use your strong communication and
interpersonal skills to collect insurance and other information
from patients, help patients and families determine financial
responsibilities, collect co-payments, and obtain required legal
documentation for state and federal compliance regulations. Your
ability to create accurate medical and financial records will
benefit patients as well as medical professionals and staff.
The Patient Access Representative is the primary non-clinical
contact for all hospital-based patient visits. Greets, registers,
checks-in and admits patients depending on scope and service line.
Key duties include the collection of demographics, medical
providers involved in the patient's care, medical decision makers,
the verification of insurance/benefits, and determination of
financial responsibilities. Assists patients and their families in
determining active insurance coverage and provides information on
accessing financial and insurance resources. Offers self-pay
information and discounts as appropriate. Collects appropriate
copayments, co-insurances, deposits and payments. Works in
collaboration with most Revenue Cycle departments and each
hospital's units/departments to create accurate medical and
financial records. Collects and provides required legal
documentation to meet State and Federal compliance regulations.
High School diploma or equivalent required. A minimum of two years
college education including satisfactory completion of college
level Health Records coursework preferred.
A minimum of one year of healthcare experience or equivalent
education in at least one of the following areas required: Patient
Access, Medical Records/Health Information or applicable clerical
support experience. Six months customer service experience
required. Previous registrar and third-party payor experience
preferred. An understanding of health plan and benefit structures
Effective written and verbal communication skills.
Critical thinking and problem-solving skills required.
Ability to work efficiently with minimal supervision, exercising
independent judgment within stated guidelines.
Demonstrated effective interpersonal skills which promote
cooperation and teamwork.
Ability to withstand varying job pressures and organize/prioritize
related job tasks.
Ability to perform multiple tasks at the same time.
Excellent public relations skills and demonstrated ability to
communicate in calm, succinct, business-like manner.
Ability to deal with people in emergent and/or stressful
Ability to identify alternative means of communication as
Ability to adapt to change.
Keyboard skills and ability to navigate electronic systems
applicable to job functions.
Ability to maneuver through several applications including
electronic medical records, Microsoft Office applications,
different software, website, and databases.
Demonstrated understanding of complex collection issues.
Demonstrated knowledge of multi-payor systems, and understanding
and applying e-coverage results preferred.
Demonstrated knowledge of billing/collection, past balances,
deposits and knowing State and Federal rules and regulations
Ability to understand and adhere to EMTALA (Emergency Medical
Treatment and Labor Act) guidelines.
Able to communicate patient financial communication, offer
financial aid services, educating patients on eligibility and in
and out of network status.
Ability to enroll patients into Presumptive Medicaid services -
which entails a detailed questionnaire with the patient to
Knowledge of medical terminology.
LEGACY'S VALUES IN ACTION:
Follows guidelines set forth in Legacy's Values in Action.
Equal Opportunity Employer/Vet/Disabled
Keywords: Legacy Health, Gresham , Patient Access Representative, Other , Gresham, Oregon
Didn't find what you're looking for? Search again!