Regional Service Manager 1- Portland, OR

Company: US Bank
Location: Gresham
Posted on: June 12, 2021

Job Description:

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Directly manages a team of Customer Service Managers who are responsible for the day-to-day operations, coaching and development of a team of Contact Center Personal Bankers whose primary responsibility is to provide high quality customer service for 24-Hour Banking. Manages the operations activities for the assigned functional area(s)/region(s) by planning and scheduling departmental activities, ensuring assigned operations area is adequately staffed and volume of work produced meets product/service standards and exceeds quality standards. Reviews and recommends new methods and procedures to make daily operations in assigned area more efficient. Interfaces with other departments, regions, vendors, agencies, etc. to resolve customer service issues. Implements and monitors tracking and performance monitoring mechanisms. Provides reports to keep senior managers informed of operations activities; makes formal presentations to senior management as required. May develop, monitor and track business performance against goals for assigned product line(s) or geographical areas. Ensures risk, quality control and customer service goals are met. Plans, develops, implements and controls assigned organization and budget functions.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Eight or more years of operations and/or customer service experience
• Five or more years of supervisory/management experience

Preferred Skills/Experience

• Demonstrated knowledge of current products and services as well as other products and services offered by U.S. Bank and products and services of vendors and competitors
• Excellent telephone and interpersonal skills as well as the ability to handle difficult customer calls
• Good problem-solving and negotiation skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Strong knowledge of all applicable systems and procedures
• Well-developed customer relations skills
• Demonstrated leadership skills
• Effective interpersonal, verbal and written communication skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Thorough knowledge of banking operations and human resources

Benefits:

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.

EEO is the Law

Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

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