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Asset Protection Manager

Company: J.C. Penney
Location: Happy Valley
Posted on: May 3, 2021

Job Description:

General DescriptionAs the Asset Protection Manager you will lead Asset Protection activities for your assigned Store in accordance with company policies and procedures, in order to drivePrimaryResponsibilities:Team Development Actively walks the floor and coaches in the moment to enhance each associate's ability to developFrequently conducts developmental conversations with direct reports and maintains notes on observations of strengths and opportunitiesInterviews and hires Asset Protection talent for the storeCoaches associates and advises Store/District Leadership Teams when opportunities are notedShrinkage and Safety Tailors company Asset Protection direction to their particular store and creates new ways to educate and motivate store teams to focus on shrinkage reduction and safetyCoaches store associates on keeping work areas and sales floor free of hazards to protect customers and associates from accidentsRegularly analyzes and reviews incident trends to advise store leadership of action steps that can be used to prevent future incidentsMerchandise Protection Periodically audits departments for merchandise protection standard adherenceWalks the sales floor to identify merchandise protection opportunities that deviate from company standardsCourt Hearings Attends hearings as required and updates appropriate files with court-related outcomesMaintains relationship with local law enforcementInternal & ORC Investigations Proactively identifies potential acts of theft and fraud by observing associate and customer activity and reviewing exception reports and ISS referralsAggressively investigates suspicious behavior (collects intelligence, documents behavior, installs cameras, etc.)Interviews associates suspected of theft or fraud in accordance with company policies and properly documents all stagesReviews and ensures all AP documentation is complete, accurate and is maintained to the policies of the companyCommunicates MI photo alerts to associates and partners with other locations/retailers to identify ORC groups and patternsTakes direction from District Asset Protection Manager and/or Market Investigator to gather evidence on ORC and external fraudPerformance Standards Consistently meets established performance standards for the role, including (but not limited to) shrinkage, product and service sales, customer service, productivity and attendanceCore Competencies & Accomplishments:Work Experience3-5 years relevant experience, ideally in a big-box retailer or in multi-unit specialty retailEducationBachelor degree or equivalent work experienceDrives Performance - Holds self and others accountable to a higher standard to achieve results; provides feedback, visibility and recognition to the team.Develops TalentBuilds a diverse and high performing team; provides feedback and stretch assignments to foster growth; empowers the team to make critical decisions; rewards and recognizes efforts and frequently discusses future opportunities and development plans. Practices CandorAn approachable and unguarded leader that shares honest and constructive feedback with team; sincere with communication. Organization/Time Management - Plans and structures work; prioritizes tasks based on impact to sales, profit or customer experience; executes tasks in an efficient manner.About JCPenney:At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It's a place that's meant for you.#LI-AR1SDL2017

Keywords: J.C. Penney, Gresham , Asset Protection Manager, Other , Happy Valley, Oregon

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