Desktop Support Technician - Salem, OR
Company: STI
Location: Salem
Posted on: April 1, 2026
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Job Description:
Provides technical support by telephone, remote technology, and
on-site to computer users statewide. Requests are generally logged
into the computerized tracking system before escalation. Records
solutions in the solutions database or other forms of
documentation. Communicates to the affected parties the status of
requests. Investigate and diagnose computer-related problems
reported by division staff across the state. Assist users with
unusual and more complex issues that may be referred from
lower-level IS staff. Troubleshoot and resolve hardware issues.
Resolving issues may involve physically repairing hardware or
remotely controlling computers and contacting software or hardware
vendors. Analyzes system performance, error codes, and diagnostic
messages and resolves problems or conflicts. Installations
generally have established procedures. Testing and troubleshooting
are at an intermediate level. Deals with version compatibility
issues, modify configurations, tests, troubleshoots, and performs
significant hardware upgrades. Physically replaces cards and other
hardware. Examples include bios or ROM upgrades, or flashing.
Writes installation documentation and maintains knowledge library.
Performance analysis is conducted regularly on PCs to determine
system performance levels. If performance deteriorates, measures
are instituted to return system performance to acceptable levels.
Measures may include running Defrag or Scan disk against the hard
drives or providing instructions to the user. Hardware/software
vendors are contacted not only in the arena for new products but
also as a prime source of information on better utilization of
current hardware and software. The information gained from vendor
contacts is investigated, evaluated, and tested upon request. This
technical information is then made available to all team members
for decision-making. This technical information is also used to
establish system defaults locally and make recommendations for
department-wide utilization. Installations often do not have
established procedures and could be the initial installation.
Testing and troubleshooting are at an intermediate level. Deals
with version compatibility issues, modify configurations, tests,
and troubleshoots, and performs major hardware upgrades.
Modifications to software may impact other software. Examples
include bios or ROM upgrades, or flashing. Writes installation
documentation and maintains knowledge library. Two years of
experience supporting desktops in an enterprise environment
required.
Keywords: STI, Gresham , Desktop Support Technician - Salem, OR, IT / Software / Systems , Salem, Oregon
