Director of Player Development

Company: LV Search Partners
Location: Ridgefield
Posted on: April 1, 2026

Job Description:

Position Summary: The Director of Player Development is responsible for overseeing the strategy, leadership, and execution of all high-value guest development initiatives. This role leads the entire Player Development team, including PD Executives, Hosts, and support staff, while driving a culture of excellence, accountability, and service. The Director will lead initiatives that attract new premium players, deepen loyalty among existing guests, and create personalized experiences that increase frequency of visits and overall player value. Primary Duties and Responsibilities: Promote superior guest service. Lead and manage the Player Development team, including hiring, coaching, scheduling, and performance management. Personally drive business by maintaining a book of high-value players and serving as a key contact for top-tier guests (annual book value est. $3 million). Develop and implement strategies to grow the database of high-value and qualified credit players. Create and execute strategic player acquisition, retention, and reactivation campaigns. Prepare the annual Player Development budget and VIP events calendar; recommend short- and long-term revenue strategies. Identify and cultivate relationships with high-value casino guests and prospects. Develop and manage programs, events, and player experiences that enhance guest satisfaction and maximize profitability. Monitor team performance metrics, player reinvestment, and team incentive programs to ensure goals are met or exceeded. Oversee departmental reporting to ensure profitability, cost control, and ROI on player reinvestment. Collaborate with departments such as marketing, F&B, hotel operations, and gaming to ensure seamless VIP experiences. Work closely with the Credit department to ensure Hosts are trained on application, approval, and credit line processes. Ensure ethical handling of player comps and incentives in alignment with internal policies and regulatory standards. Represent the property professionally at both on- and off-site events. Design and manage exclusive events such as VIP dinners, tournaments, concerts, and private parties to increase loyalty and drive revenue. Coordinate with marketing and database teams to develop targeted event and promotion criteria. Partner with executive leadership to manage and evaluate the profitability of junket groups and representatives, including visit coordination and payment management. Track the performance of promotions, events, and related marketing spend; report on outcomes and revenue generation. Review all comp decisions made by the Player Development team. Develop and implement department SOPs and operational policies. Maintain confidentiality of all sensitive and proprietary information. Perform other duties as assigned. Minimum Qualifications: 10 years of experience in Player Development, with 3–5 years in a leadership capacity. Proven results driving high-end play, increasing credit utilization, and growing premium segments. Demonstrated success in leading and developing teams, particularly coaching inexperienced staff to high performance. Strong interpersonal skills and the ability to cultivate a collaborative, team-oriented culture. Ability to manage multiple priorities in a fast-paced, guest-centric environment. Deep knowledge of casino operations, player reinvestment, and regulatory compliance. Hands-on experience with Title 31 compliance and knowledge of complimentary systems and procedures. In-depth understanding of player valuation and reinvestment strategies. Proficiency in analyzing proformas and postformas for PD programs. Working knowledge of slot and table game player ratings. Advanced skills with Microsoft Office (Excel, Word, PowerPoint). Familiarity with Casino/Slot Management Systems (e.g., CMP). Excellent written and verbal communication skills. Willingness to work varied hours, including nights, weekends, and holidays. Must be able to travel as needed. Must possess a valid driver’s license. Must be comfortable working in a smoking environment. Adherence to all company health and safety standards is required. Preferred Qualifications: Existing relationships with VIP or credit-qualified players (regional or national). Bachelor's degree in Business, Hospitality, Marketing, or a related field. Bilingual capabilities are a plus. Demonstrated success in developing high-performing teams and delivering guest-centric results. Track record of increasing player acquisition, credit utilization, and gaming revenue.

Keywords: LV Search Partners, Gresham , Director of Player Development, Hospitality & Tourism , Ridgefield, Oregon