0130c-color & Curl Concierge
Company: Cosmoprof
Location: Gresham
Posted on: May 14, 2022
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Job Description:
Job Description
At CosmoProf, we dedicate ourselves to licensed professionals in
the Beauty Industry and are committed to making our salon
professional customers feel inspired to be their best! We don't
just service the customer - we connect to provide an EPIC
experience based on our four pillars of Education, Product,
Inspiration and Community. By working at CosmoProf, you would be
part of the largest hair and beauty supplier in the world and we
are on a mission to empower our customers to express themselves
through hair - and we need passionate and talented people to make
this happen!! The Color & Curl Concierge is our steward to the
industry demonstrating our dominance in all things color related
and in talent development, technical, business and selling skills.
In addition to daily sales associate responsibilities, the
Concierge maximizes sales by maintaining and growing existing
customers and expanding business by opening new customers. This
will be done through market analysis, selling approved beauty
products, introducing new products and concepts, providing customer
service, conducting product education in store and virtual.
Offering color & curl/texture consulting services to professional
beauty salons, barbers, spas, schools and licensed cosmetologists.
The Color & Curl Concierge role is offered part time and/or full
time, depending on store location. "At Sally Beauty Holdings, we
find beauty in diversity. Our inclusivity and self-expression are
what fuel our innovation and growth. You are welcome here, and you
can thrive here. We find beauty in YOU. Join us."
Requirements
* One year retail or full service sales. Licensed cosmetologist
highly preferred. Reliable transportation to effectively service
designated store and market. Working knowledge of retail sales,
inventory control systems and visual merchandising is strongly
preferred. Strong Microsoft Office, specifically Excel and
PowerPoint, Oracle, and POS applications. Comprehensive knowledge
of computers, mobile devices and social media platforms. Ability to
travel to shows and sales meetings a minimum of 3 times a year.
Ability to work in a constant state of alertness and a safe manner.
Is committed to working scheduled hours and has the flexibility to
work additional hours based on changing business needs. May be
required to work in other stores and in field at times. Strong time
management and organization skills and the ability to successfully
manage multiple projects at once. Ability to present a professional
image and interact positively with the public. Strong written and
verbal communication skills, at all levels within and outside the
organization.
Additional Info
PRIMARY DUTIES: Meet or exceed established metrics, color growth
goals as well as other standards and expectations that may be
created. Establish technical expertise pertaining to products and
programs. With consideration for salon accounts, implement
marketing and merchandising programs, and survey assignments to
complete social marketing services to support store business.
Utilize Social Media to drive business and market customer and
vendor events. Review market analysis and execute strong
organization and consistent follow through on prospect process and
opening of new accounts Create customer profile system for each
major account, containing pertinent account data and facts that
accurately outline marketing, sales, and merchandising strategy
levels for each. Responsible for ensuring all customer service
issues and questions are resolved in a timely, appropriate and
effective manner. Key point of contact for customers to resolve
questions, issues or disputes along with store manager in the
categories of color and curl. Ensures all store opening and closing
procedures are performed correctly. Maintains a high standard of
color and curl merchandising, placement, store signage, and proper
display techniques to ensure the brand guidelines of an inviting
atmosphere for customers. Coordinates the Company's special
promotion activities in these categories. Owns inventory accuracy
with cycle counts in store, keeping shelves stocked, and monitors
turn of color and curl products. Communicate with our corporate
partners on emerging trends, styles and products. Utilizing
purposeful and effective cold-calling techniques to generate new
customers. Strictly comply with established procedures regarding
the processing of returns and/or approved conversions. Timely
completion of assignments and projects that may be assigned.
Strictly comply with company safety procedures - city, state and
federal laws. Communicate upward and cross functionally regarding
calls, visits, orders, status of sales progress, follow-up plans
and any assistance needed. Attend all meetings, functions and
events and maintain regular contact as established by the Company
or Supervisor. Conduct effective basic in-store/salon and virtual
education. Determine customers' needs and offer products and
services to best align their products and needs. Conducts periodic
meetings to keep employee relations at a high level and to keep
employees informed of relevant information by utilizing leadership
skills. Initiate business relationships that gain customers' trust
and confidence so that selling and customer service can be
delivered more effectively. Dominate the industry in talent
development, technical and selling skills. Passionate desire to
learn and grow. Striving for continuous improvement while owning
personal development and growing techniques to generate new
customers. Schedule, prepare and follow through on business
development days to increase product knowledge and develop
professional vendor and customer relationships. Remain agile to
changes in the market while building industry knowledge and
intuition to be able to be nimble in order to react to a
competitive market. Be the Category expert in Color & Curl/Texture,
sharing information with team and customers. Create an organized
work environment and workflow to be able to most efficiently
service customers. Interested in this exciting challenge and always
be in the know about the latest trends in hair and beauty? Yes?
Then we would love to hear from you. Qualified applicants will
receive consideration for employment without regard to their race,
color, religion, national origin, sex, or disability. SBH, Inc. is
an Equal Opportunity Employer. In compliance with federal law, all
persons hired will be required to verify identity and eligibility
to work in the United States and to complete the required
employment eligibility verification form upon hire.
Keywords: Cosmoprof, Gresham , 0130c-color & Curl Concierge, Hospitality & Tourism , Gresham, Oregon
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