Posted on: March 18, 2023
Participates with the Health Care Team in delivering quality and
customer focused health care to patients in a manner that reflects
Kaiser Permanentes mission, vision and values. Provides clinical
and administrative support to clinicians and other health care team
members to offer a variety of health care services to patients.
Clinical duties involve both direct (in person) and indirect (via
phone or on-line) patient care activities requiring both simple to
complex clinical knowledge and skills. As appropriate to the
positions scope of authorized duties, the MA is expected to have
competent observational, clinical, critical thinking,
communication, problem-solving and decision-making skills in order
to meet patient needs and contribute to a positive care experience
and work environment. Works under the clinical supervision of the
clinician for patient care activities, and under the general
direction of the designated manager/supervisor.
- Clinical Tasks: These job tasks provide patient care and are to
be performed competently, consistently, accurately and according to
established regional/departmental clinical protocols, policies and
procedures and standards. They are: Prepares and organizes patients
office visit for known reason/procedure by ensuring that all
appropriate tests, clinical information (e.g. diagnostic test
results, consultation reports, outside records, etc.) and order
entries are ready for clinician review prior to appointment time.
Collects pertinent subjective (e.g. signs; symptoms, allergies,
current medication, tobacco use, etc.) and objective (e.g. vital
signs, height, weight, etc.) data related to patients reason for
visit (i.e. chief complaint, presenting symptoms or procedure).
Utilizes standardized tools (e.g. PST, health maintenance alerts)
to identify and address health maintenance/care gaps with patient
and alerts clinician on those that require his/her attention.
Recognizes signs and symptoms of common medical illnesses, abnormal
versus new/existing and reports to clinician. Alerts clinician on
signs and symptoms requiring immediate attention and respond to
directions per clinician. Prepares patient for actual
visit/procedure prior to clinicians exam during rooming-in process.
Assures exam/procedure room contains appropriate supplies,
equipment, forms and educational materials are available and ready
for use during visit/procedure. Checks equipment are in safe
working order and cleans room after use. Provides patient with
after-visit, follow-up, self-care or procedural instructions and/or
educational materials as directed by clinician. Use KP
HealthConnect and other information systems to document all
pertinent data and outcomes of patient care according to
standardized procedures and policies such as and not limited to the
use of SBAR, KP HealthConnect smarttools, etc. Updates demographic
or historical clinical data gathered in the electronic medical
- Clinical Procedures: Performs diagnostic tests, therapies and
procedures within scope of authorized duties competently and with
maintenance of proficiency according to: a) specific department
standards on core clinical tasks (see departments list of core
skills); application of knowledge and skills appropriate to
developmental age of patient; and established policies such as and
not limited to patient safety, aseptic and sterile techniques and
infection control. Examples of categories of clinical tasks are as
follows: Screening tests - e.g. vital signs, vision, hearing,
developmental, LOPS, pain, etc. Diagnostic tests - e.g. urine dips,
spirometry/peak flow, bladder scan, finger sticks for glucose, O2
saturation rate, etc. Medication administration via oral, topical,
otic, rectal, vaginal, IM, SubQ, intradermal, ophthalmic,
inhalation and nasal routes. Wound care - e.g. routine dressing
changes, staple/suture removal, cleansing/flushing of wounds.
Application and/or removal of orthopedic appliances and other
devices - e.g. splints, slings, orthotics, cast, crutch management,
anti-embolic stockings measurement, procedural safety restraints,
etc. Minor surgical procedures assist - e.g. biopsies, excisions,
insertion of devices, D C, etc. Medical procedures assist - e,g.
PAP, colonoscopies, sigmoidoscopies, colposcopies, joint
aspirations, etc. Lab specimens collection and labeling - e.g.
nose, throat, wound, application of U-bag, etc. Irrigations - e.g.
eye, ear. Instrument/equipment set-up, cleaning and processing
(sterile and non-sterile) - e.g. scopes, cryogun, O2 tank,
procedural trays, etc. Ambulate/transfer of patient using lift
equipment. Other procedures outlined in the core skills checklist
- Practice Management Activities: These job tasks are
primarily;indirect patient care; (i.e. non face-to-face) to be
performed competently, accurately and consistently according to
established regional/departmental clinical protocols, policies and
procedures and standards. They are: Maintains and adjusts
clinicians patient schedule for efficient patient flow that
facilitates appointed visits and overbooks. Answers and responds to
in-coming messages/requests via telephone, mail or kp.org from
patient or other department(s) by collecting and communicating
pertinent data requiring clinicians review and input. Act as the
clinicians agent to communicate back to patient or department
his/her response/instructions in a timely manner. Facilitates and
completes follow-up duties on patients plan of care as directed by
clinician to include but not limited to: processing of
prescriptions and forms; reminder of screening/diagnostic tests
that are due; scheduling/staging of procedures, tests, referrals,
and/or return appointments; and obtaining and inputting patient
data to monitor progress into the electronic medical record. Sorts
and prioritizes mail containing patient and/or clinical information
requiring clinicians review and attention. Provides
population-based care outreach activities to include health
maintenance screening as directed by clinician.
- Teamwork, Leadership and Professional Development Activities:
Performs appropriate daily activities to start workflow in work
area per team agreements and procedures. Demonstrates flexibility
and ability to reprioritize workflow to handle urgent/emergent
demands of the team effectively. Assists with on-boarding of new
hires/transfers and/or validating peers clinical skills. Reports
errors, near misses or other hazards in a timely manner per
established procedures. Seeks assistance with duties when unable to
perform safely, lacks training or outside scope of authorized
duties. Completes annual competency assessments and trainings by
meeting organizational standards and expectations. Demonstrates and
maintains clinical knowledge and skills related to departments
clinical area and contributes new ideas to assist team in achieving
departmental/regional quality and service goals/initiatives.
- Other duties as assigned consistent with job description.
License, Certification, Registration
- Basic Life Support within 1 months of hire
- Graduate of accredited Medical Assistant program.
- Employees must be able to successfully obtain Kaiser
Permanentes Medication Administration Competency Certification
within ninty (90) days of employment as a Medical Assistant.
- Demonstrated interpersonal and customer service skills
(Assessment required for external candidates).
- Demonstrated communication (written and oral) skills.
- Demonstrated literacy in using computers and keyboarding.
- Skills in problem-solving, setting priorities and using good
judgment for decisions.
- Ability to work independently and efficiently under
- One (1) - two (2) + years in a medical assistant position to
assigned departments clinical area (e.g. Pediatrics, FP/IM, OB/Gyn,
Surgery, Dermatology, Neurology, Cardiology, etc.) within an
ambulatory care setting.
- Demonstrated clinical knowledge and procedural skills and/or
documented trainings in assigned departments clinical area within
the last one (1) - three (3) years.
- Current National Medical Assistant Certification.
- Familiarity in documenting in an electronic medical record
Job Category: Clinical Support
Keywords: Kaiser, Gresham , Assistant, Medical, Healthcare , Boring, Oregon
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