Software Engineering Manager - ServiceNow CSM

Company: U.S. Bank
Location: Gresham
Posted on: March 18, 2023

Job Description:

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
Focuses on technological solution delivery by guiding and inspiring strong coding practices and solid software design decisions among their team. Responsible for growing and mentoring engineers as it relates to technical skills and career development. Assists with cross-team strategic efforts, influencing decisions to achieve efficient delivery of business value. Understands cross-team technical roadmaps, advocating new product abilities based on technical strategy and constraints.
Basic Qualifications

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  Bachelor's degree, or equivalent work experience
  
  
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  Five to six years of relevant technical experience
  
  
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  Three to four years of leading a software engineering team
  
  
  Preferred Skills/Experience
  
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    Experience with ServiceNow CSM (Customer Service Management)
    
    
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    Experience with Automation Engineering in Ansible with APIs
    
    
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    Thorough understanding of the ServiceNow platform with an understanding of module development
    
    
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    Experience with Cloud Migration
    
    
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    Thorough understanding of low code, no code engineering
    
    
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    Leading contractor resources to meet project objectives
    
    
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    Thorough knowledge and understanding of business strategy and how the technical and engineering strategy aligns to this
    
    
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    Advanced knowledge of information systems technology and software development processes and tools, especially industry specific applications
    
    
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    Strong understanding of developing automation and self-service solutions
    
    
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    Strong analytical, product management, tactical planning, and leadership skills
    
    
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    Excellent verbal and written communication skills
    
    
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    Ability to communicate with all parties involved in the product team (engineers, product owner, scrum master, third party vendors, customers, etc.)
    
    
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    Demonstrated management, leadership, and interpersonal skills
    
    
    If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
    Learn how the way we work at U.S. Bank (https://assets.phenompeople.com/CareerConnectResources/prod/UBNAGLOBAL/documents/Thewaywework-1666895142717.pdf) drives meaningful relationships with our customers and collaboration across the company.
    Benefits:
    Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
    
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      Healthcare (medical, dental, vision)
      
      
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      Basic term and optional term life insurance
      
      
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      Short-term and long-term disability
      
      
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      Pregnancy disability and parental leave
      
      
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      401(k) and employer-funded retirement plan
      
      
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      Paid vacation (from two to five weeks depending on salary grade and tenure)
      
      
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      Up to 11 paid holiday opportunities
      
      
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      Adoption assistance
      
      
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      Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
      
      
      EEO is the Law
      U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) EEO poster.
      E-Verify
      U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
      The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $112,880.00 - $132,800.00 - $146,080.00
      U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
      U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Keywords: U.S. Bank, Gresham , Software Engineering Manager - ServiceNow CSM, Executive , Gresham, Oregon