Software Engineering Manager - ServiceNow CSM
Company: U.S. Bank
Location: Gresham
Posted on: March 18, 2023
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Job Description:
At U.S. Bank, we're on a journey to do our best. Helping the
customers and businesses we serve to make better and smarter
financial decisions and enabling the communities we support to grow
and succeed. We believe it takes all of us to bring our shared
ambition to life, and each person is unique in their potential. A
career with U.S. Bank gives you a wide, ever-growing range of
opportunities to discover what makes you thrive at every stage of
your career. Try new things, learn new skills and discover what you
excel at-all from Day One.
Job Description
Focuses on technological solution delivery by guiding and inspiring
strong coding practices and solid software design decisions among
their team. Responsible for growing and mentoring engineers as it
relates to technical skills and career development. Assists with
cross-team strategic efforts, influencing decisions to achieve
efficient delivery of business value. Understands cross-team
technical roadmaps, advocating new product abilities based on
technical strategy and constraints.
Basic Qualifications
Bachelor's degree, or equivalent work experience
Five to six years of relevant technical experience
Three to four years of leading a software engineering team
Preferred Skills/Experience
Experience with ServiceNow CSM (Customer Service Management)
Experience with Automation Engineering in Ansible with APIs
Thorough understanding of the ServiceNow platform with an
understanding of module development
Experience with Cloud Migration
Thorough understanding of low code, no code engineering
Leading contractor resources to meet project objectives
Thorough knowledge and understanding of business strategy and how
the technical and engineering strategy aligns to this
Advanced knowledge of information systems technology and software
development processes and tools, especially industry specific
applications
Strong understanding of developing automation and self-service
solutions
Strong analytical, product management, tactical planning, and
leadership skills
Excellent verbal and written communication skills
Ability to communicate with all parties involved in the product
team (engineers, product owner, scrum master, third party vendors,
customers, etc.)
Demonstrated management, leadership, and interpersonal skills
If there's anything we can do to accommodate a disability during
any portion of the application or hiring process, please refer to
our disability accommodations for applicants
(https://careers.usbank.com/global/en/disability-accommodations-for-applicants)
.
Learn how the way we work at U.S. Bank
(https://assets.phenompeople.com/CareerConnectResources/prod/UBNAGLOBAL/documents/Thewaywework-1666895142717.pdf)
drives meaningful relationships with our customers and
collaboration across the company.
Benefits:
Our approach to benefits and total rewards considers our team
members' whole selves and what may be needed to thrive in and
outside work. That's why our benefits are designed to help you and
your family boost your health, protect your financial security and
give you peace of mind. Our benefits include the following (some
may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and
tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to
80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a
diverse workforce. We consider all qualified applicants without
regard to race, religion, color, sex, national origin, age, sexual
orientation, gender identity, disability or veteran status, among
other factors. Applicants can learn more about the company's status
as an equal opportunity employer by viewing the federal KNOW YOUR
RIGHTS
(https://eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)
EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security
E-Verify program in all facilities located in the United States and
certain U.S. territories. The E-Verify program is an Internet-based
employment eligibility verification system operated by the U.S.
Citizenship and Immigration Services. Learn more about the E-Verify
program
(https://careers.usbank.com/verification-of-eligibility-for-employment)
.
The salary range reflects figures based on the primary location,
which is listed first. The actual range for the role may differ
based on the location of the role. In addition to salary, US Bank
offers a comprehensive benefits package, including incentive and
recognition programs, equity stock purchase 401k contribution and
pension (all benefits are subject to eligibility requirements). Pay
Range: $112,880.00 - $132,800.00 - $146,080.00
U.S. Bank will consider qualified applicants with criminal
histories in a manner consistent with the San Francisco Fair Chance
Ordinance.
U.S. Bank is an equal opportunity employer committed to creating a
diverse workforce. We consider all qualified applicants without
regard to race, religion, color, sex, national origin, age, sexual
orientation, gender identity, disability or veteran status, among
other factors.
Keywords: U.S. Bank, Gresham , Software Engineering Manager - ServiceNow CSM, Executive , Gresham, Oregon
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