Case Manager I River Haven
Company: Central City Concern
Posted on: January 23, 2023
Central City Concern (CCC) is an innovative nonprofit agency
providing comprehensive services to single adults and families
impacted by homelessness, poverty, and addictions in the Portland
metro area. We hire skilled and passionate people to meet our
mission to end homelessness through innovative outcome-based
strategies that support personal and community transformation.
The Case Manager acts to ensure the stability of individuals within
the program properties and will be familiar with and able to access
resources for clients, including alcohol and drug treatment, mental
health treatment and any other identified needs. The Case Manager
must have a good understanding of dual relationships, professional
boundaries and appropriate behavior. The candidate will have the
skills needed to support and assist clients in improving and
maintaining recovery, retaining housing and achieving
TITLE: Case Manager I - River Haven
HOURS: Sunday - Thursday 10:00 am to 6:30 pm Friday and Saturdays
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Work closely with the Supportive Housing and Health Services
team ensuring a safe and healthy recovering environment.
- Build understanding of and appreciation for diversity among
residents and support their connection to culturally responsive and
culturally specific services as requested.
- Process resident/client intakes and discharges with completion
of associated forms.
- Maintain resident/client files including progress notes and
- Meet bi-weekly with clients along with other referral sources
- Refer clients to Employment Access Center along with other CCC
and outside agencies as appropriate.
- Identify community and individual issues which could result in
a change in a residents/client's status and work to achieve
- Connect residents/clients to appropriate self-sufficiency and
- Network with various community providers.
- Attend appropriate community professional meetings. Assist in
completing required reports for the Housing Department, Supportive
Housing Department, Health Services and/or Administration
Department in a timely and accurate manner.
- Enter data into the Homeless Management Information
- Follow all building rules.
- Adhere to all state and federal privacy and security
regulations applicable to the program, and to CCC policies and
agreements regarding confidentiality, privacy, and security. This
includes immediately reporting any breach of protected health
information or personal identification information of any person
receiving CCC services by CCC or an outside provider to the CCC
Compliance Department, as well as to your supervisor or their
DESCRIPTION OF OTHER DUTIES:
- Monitor office and answer telephone as necessary.
- Participate in compliance, quality assurance and quality
improvement activities as directed.
- Perform other duties as assigned.
SKILLS AND ABILITIES:
- Ability to consider the impacts and outcomes for underserved
communities during decision-making processes.
- Ability to consider impacts of systems of oppression,
structural racism, and individual bias on client outcomes.
- Knowledge of chemical dependency as a disease, treatment and
- Ability to understand mental health assessment, treatment and
service terminology and apply the concepts.
- Identify resident issues and support them through information
sharing and educating them about building rules and policies.
- Follow up regularly with residents to ensure they are getting
their needs met.
- Interview all applicants prior to move in to complete basic
needs assessment, ensure they meet building criteria.
- Refer to employment opportunities, benefits and entitlements,
medical and mental health resources as needed or desired by
- Respond to and investigate resident reports of building,
community, CCC process and procedures and CCC employee issues that
arise directly related to the building.
- Create and execute internal community programs within the
building in partnership with the services team.
- Ability to work as a team member and to establish
- Ability to display a non-judgmental attitude, and a willingness
to learn new skills.
- Demonstrated ability to work without supervision.
- Demonstrated knowledge of community, social agencies, and
- Sufficient manual dexterity and physical ability to perform
- Ability to communicate clearly and concisely both verbally and
- Knowledge of how deal with a combative tenant/client.
- Ability to work in an environment where people may be verbally
- Ability to manage time and meet deadlines.
- Ability to understand and follow verbal and written
- Ability to work courteously with the general public, tenants,
- Ability to maintain accurate records and necessary
- Ability to access and enter data into a web-based data
- Ability to learn and apply training instruction.
- Knowledge of de-escalation methods or ability to be trained in
- Ability to effectively communicate with clients, co-workers,
corrections personnel, police, merchants, the public at large and
- Ability to provide leadership.
- Ability to provide advocacy, as appropriate.
- Professional maintenance of appropriate boundaries.
- Ability to establish and maintain cooperative working
relationships with those contacted during the course of work.
- Physical ability to climb stairs several times a day.
- Physical ability to bend, stoop, kneel, squat, twist, reach,
pull and lift heavy objects.
- Bachelor's degree or High School Diploma/GED and 2 years'
experience in working with the homeless population required.
- Valid driver's license preferred. If required to drive, must
pass a DMV background check, and be designated an "acceptable"
driver as outlined in Central City Concern's Fleet Safety Policy.
If required to drive, must pass an initial driver's training within
60 days of being an approved driver and continued recertification
- Must pass a pre-employment drug screen, TB test, and background
- Must carry an agency cell phone for work use. Cell phones will
be provided by Central City Concern.
- Must adhere to agency's non-discrimination policies.
- Ability to adhere to Central City Concern's drug-free workplace
which encourages a safe, healthy and productive work environment
and strictly complies with the Drug-Free Work Place Ace of 1988.An
employee shall not, in the workplace, unlawfully manufacture,
distribute, dispense, possess or use a controlled substance or
- Ability to effectively interact with co-workers and clients
with diverse ethnic backgrounds, religious views, political
affiliation, cultural backgrounds, lifestyles, and sexual
orientations and treat each individual with respect and
Central City Concern offers an incredible benefits package to our
- Generous paid time off plan beginning at 4 weeks per year at
the time of hire. Accrual increases with longevity.
- Amazing 403(b) Retirement Savings plan with an employer match
of 4.25% in your 1 st year, 6% in the 2 nd year, and 8% in your 3
- 10 paid Holidays PLUS 2 Personal Holidays to be used at the
- Comprehensive Medical, Vision, and Dental insurance
- Employer Paid Life, Short-Term Disability, AND Long-Term
- Sabbatical Program offering extended time off at years 7, 14,
This description is intended to provide a snapshot of the work
performed. It is not designed to contain a comprehensive inventory
of all duties, responsibilities, and qualifications required for
Central City Concern is a second chance employer and complies with
applicable laws regarding consideration of criminal background for
employment purposes. Government regulations, contractual
requirements, or the duties of this particular job may require CCC
to conduct a background check and take appropriate action to
address prior criminal convictions.
EQUAL OPPORTUNITY EMPLOYER
Equal Opportunity Employer/Protected Veterans/Individuals with
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Associated topics: business development, case management, liaison,
manage, plan, project, program development, program management,
project development, resource development
Keywords: Central City Concern, Gresham , Case Manager I River Haven, Executive , Gresham, Oregon
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