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Case Manager I River Haven

Company: Central City Concern
Location: Gresham
Posted on: January 23, 2023

Job Description:

Central City Concern (CCC) is an innovative nonprofit agency providing comprehensive services to single adults and families impacted by homelessness, poverty, and addictions in the Portland metro area. We hire skilled and passionate people to meet our mission to end homelessness through innovative outcome-based strategies that support personal and community transformation.

The Case Manager acts to ensure the stability of individuals within the program properties and will be familiar with and able to access resources for clients, including alcohol and drug treatment, mental health treatment and any other identified needs. The Case Manager must have a good understanding of dual relationships, professional boundaries and appropriate behavior. The candidate will have the skills needed to support and assist clients in improving and maintaining recovery, retaining housing and achieving self-sufficiency.

TITLE: Case Manager I - River Haven

HOURS: Sunday - Thursday 10:00 am to 6:30 pm Friday and Saturdays off


  • Work closely with the Supportive Housing and Health Services team ensuring a safe and healthy recovering environment.
  • Build understanding of and appreciation for diversity among residents and support their connection to culturally responsive and culturally specific services as requested.
  • Process resident/client intakes and discharges with completion of associated forms.
  • Maintain resident/client files including progress notes and other records.
  • Meet bi-weekly with clients along with other referral sources as needed.
  • Refer clients to Employment Access Center along with other CCC and outside agencies as appropriate.
  • Identify community and individual issues which could result in a change in a residents/client's status and work to achieve appropriate resolution.
  • Connect residents/clients to appropriate self-sufficiency and community-based resources.
  • Network with various community providers.
  • Attend appropriate community professional meetings. Assist in completing required reports for the Housing Department, Supportive Housing Department, Health Services and/or Administration Department in a timely and accurate manner.
  • Enter data into the Homeless Management Information System.
  • Follow all building rules.
  • Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.

    • Monitor office and answer telephone as necessary.
    • Participate in compliance, quality assurance and quality improvement activities as directed.
    • Perform other duties as assigned.
      • Ability to consider the impacts and outcomes for underserved communities during decision-making processes.
      • Ability to consider impacts of systems of oppression, structural racism, and individual bias on client outcomes.
      • Knowledge of chemical dependency as a disease, treatment and intervention methods.
      • Ability to understand mental health assessment, treatment and service terminology and apply the concepts.
      • Identify resident issues and support them through information sharing and educating them about building rules and policies.
      • Follow up regularly with residents to ensure they are getting their needs met.
      • Interview all applicants prior to move in to complete basic needs assessment, ensure they meet building criteria.
      • Refer to employment opportunities, benefits and entitlements, medical and mental health resources as needed or desired by residents,
      • Respond to and investigate resident reports of building, community, CCC process and procedures and CCC employee issues that arise directly related to the building.
      • Create and execute internal community programs within the building in partnership with the services team.
      • Ability to work as a team member and to establish priorities.
      • Ability to display a non-judgmental attitude, and a willingness to learn new skills.
      • Demonstrated ability to work without supervision.
      • Demonstrated knowledge of community, social agencies, and self-help groups.
      • Sufficient manual dexterity and physical ability to perform assigned tasks.
      • Ability to communicate clearly and concisely both verbally and in writing.
      • Knowledge of how deal with a combative tenant/client.
      • Ability to work in an environment where people may be verbally hostile.
      • Ability to manage time and meet deadlines.
      • Ability to understand and follow verbal and written instructions.
      • Ability to work courteously with the general public, tenants, and co-workers.
      • Ability to maintain accurate records and necessary paperwork.
      • Ability to access and enter data into a web-based data system.
      • Ability to learn and apply training instruction.
      • Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
      • Ability to effectively communicate with clients, co-workers, corrections personnel, police, merchants, the public at large and supervisor.
      • Ability to provide leadership.
      • Ability to provide advocacy, as appropriate.
      • Professional maintenance of appropriate boundaries.
      • Ability to establish and maintain cooperative working relationships with those contacted during the course of work.
      • Physical ability to climb stairs several times a day.
      • Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects.

        • Bachelor's degree or High School Diploma/GED and 2 years' experience in working with the homeless population required.
        • Valid driver's license preferred. If required to drive, must pass a DMV background check, and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. If required to drive, must pass an initial driver's training within 60 days of being an approved driver and continued recertification training.
        • Must pass a pre-employment drug screen, TB test, and background check.
        • Must carry an agency cell phone for work use. Cell phones will be provided by Central City Concern.
        • Must adhere to agency's non-discrimination policies.
        • Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988.An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
        • Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, lifestyles, and sexual orientations and treat each individual with respect and dignity.

          Central City Concern offers an incredible benefits package to our employees!
          • Generous paid time off plan beginning at 4 weeks per year at the time of hire. Accrual increases with longevity.
          • Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1 st year, 6% in the 2 nd year, and 8% in your 3 rd year!
          • 10 paid Holidays PLUS 2 Personal Holidays to be used at the employee's discretion.
          • Comprehensive Medical, Vision, and Dental insurance coverage.
          • Employer Paid Life, Short-Term Disability, AND Long-Term Disability Insurance!
          • Sabbatical Program offering extended time off at years 7, 14, and 21.

            This description is intended to provide a snapshot of the work performed. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.

            Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.


            Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

            The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Associated topics: business development, case management, liaison, manage, plan, project, program development, program management, project development, resource development

Keywords: Central City Concern, Gresham , Case Manager I River Haven, Executive , Gresham, Oregon

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