Branch Manager - Hood River
Company: KeyBank
Location: Hood River
Posted on: April 10, 2021
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Job Description:
ABOUT THE JOB (JOB BRIEF):At Key, we have the opportunity to
bring ease value and expertise to our clients by helping them have
confidence and the peace of mind to dream big. As a Branch Manager
at Key, you create an engaging environment for clients and
employees, develop the skills and confidences required of a
high-performing team and profitably grow the business through
helping new and existing clients achieve their financial goals.The
Branch Manager reports to the Area Retail Leader. The primary focus
of the role is to build, coach, develop, lead and motivate a team
that is capable of providing excellent client service in all
interactions, analyzing clients' needs, and recommending financial
solutions that help Key clients achieve confidence in their
financial wellness and achieve their goals. The Branch Manager is
accountable for branch operations and compliance by providing
direction and guidance to branch staff on operational/regulatory
procedures, ensuring compliance with operational, security, audit
procedures, and timely completion of branch operational tasks.
Responsible for managing, staffing, and scheduling all direct
report work schedules within the branch. The Branch Manager leads
his/her team through consistent execution of the Branch Playbook to
deliver on Branch Goals. Will serve as a market leader in the local
community and/or designated business area.ESSENTIAL JOB
FUNCTIONS:Branch Staffing & Performance Coaching--- Responsible for
the staffing of the branch, including recruiting/identifying
talent, interviewing and selecting the branch team--- Partner with
Area Retail Leader and Operations Leader to ensure staffing levels
are aligned to staffing model--- Instill Key's vision and values
with branch team--- Create an engaging environment for clients and
employees--- Responsible for daily execution of the branch
playbook--- Develop a comprehensive understanding of client needs
by utilizing the Financial Wellness Guide and recommends products
and services to help the client achieve their financial goals---
Grow the business through tactics - Retention, Expansion and
Acquisition--- Develop centers of influence and networks in the
community to identify prospective client referrals--- Lead in daily
branch huddles and hold team accountable to related activities and
expectations--- Develop branch staff through observational coaching
sessions, joint sales calls and using the coaching model and
developing/utilizing individual development plans--- Responsible
for developing the branch team's understanding of Key's products
and services, Key's sales and service process and the competitive
landscape--- Execute a consistent disciplined coaching and
performance management process providing training and
recognizing/rewarding high performers--- Lead by example and ensure
consistent delivery of distinctive service for all clients---
Develop the skills and confidences required of a high-performing
team and profitably grow the business through enduring client
relationships--- Responsible for successful onboarding and training
of new employees--- Develop strong partnerships with Operations
Leaders, Financial Advisors, Mortgage Advisors, Small Business
colleagues and other line of business partners focusing on client
acquisition and deepening the relationship of current clients;
effectively manage internal and external COIsBranch Operations ---
Provide guidance and direction to branch staff positions to ensure
compliance of regulatory, security and internal controls, which
includes timely completion of all branch operations tasks--- Ensure
satisfactory (or better) branch audits--- Review and certify
completion of continuity and recovery activities--- Ensure the
branch focuses on operational processes to enhance the client
experience--- Report and follow up on branch facility issues that
hinder branch operations--- Monitor and coach customer service
behaviors to exceed service measurement goals within the branch---
Provide opportunities for the service staff to observe sales
interaction--- Accountable for daily NSF review/weekly overdraft
monitoring--- Ensure that the Branch operations are operating
effectively/efficiently, maintain compliance, reporting
requirements and client needs are being met --- Manage employee
hours worked in accordance to and compliant with Key's time
tracking policiesREQUIRED QUALIFICATIONS:Non Business and Business
Intensive Branches:--- High School Diploma or 3 years of branch
management experience --- 3 years experience in a sales capacity
with a demonstrated ability to lead and coach a successful sales
team.--- General understanding of financial statements and
concepts--- Demonstrated understanding of consumer credit including
loan to value, debt to income and credit reports--- Demonstrated
ability to leverage Centers of Influence (COIs) to further promote
business--- Demonstrated experience with influencing business
partners, as this role will require significant influence of
partners such as Key Investment Services, Mortgage and Business
Banking sales professionals--- Demonstrated ability to effectively
communicate and possess strong public speaking skills--- Working
knowledge of PC (MS Windows and Office Products)--- Ability to work
branch hours to include weekends and occasional evenings---
Physical Requirements: Ability to routinely and frequently operate
a motor vehicle with a valid driver's license in order to make
outside sales calls, ability to communicate face to face and on the
phone with clients, frequent use of hands to manipulate/grasp
objects, occasional bending and lifting from floor height, frequent
lifting of 1 - 10 lbs., occasional lifting of up to 30
lbs.Additional Responsibilities for Business Intensive Branches:---
Demonstrated small business deposit/credit experience and
familiarity with small business operationsNote: Employees in this
job are required to comply with all rules and regulations of The
Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The
SAFE Act). Employees hired or transferring into this position will
need to meet the qualification requirements, in Key's sole
discretion, under Reg. Z, prior to acting as a loan originator in a
consumer credit transaction secured by a dwelling. Qualification
requirements include but are not limited to an assessment of
overall financial responsibility, character, and general fitness
through review of a criminal background check, credit report, and
information about any administrative, civil, or criminal findings
by any government jurisdiction.PREFFERED QUALIFICATIONS:--- 3 Years
of managerial experience in Retail or Financial Services
Industries--- Undergraduate degree in business related field---
FINRA Series 6 and 63 investment licenses*--- State Insurance
License**Investment products are offered through Key Investment
Services LLC (KIS), member FINRA/SIPC. Insurance products are
offered through KeyCorp Insurance Agency USA, Inc. (KIA). KIS and
KIA are affiliated with KeyBank National Association (KeyBank).
FLSA STATUS:Exempt KeyCorp is an Equal Opportunity and Affirmative
Action Employer committed to engaging a diverse workforce and
sustaining an inclusive culture. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or veteran status.
Keywords: KeyBank, Gresham , Branch Manager - Hood River, Executive , Hood River, Oregon
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