Service Writer / Advisor
Company: Pape' Machinery, Inc
Location: Aurora
Posted on: January 2, 2026
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Job Description:
PAPE’ MACHINERY, INC. – AGRICULTURE & TURF DIVISION – DONALD, OR
SERVICE WRITER / ADVISOR: Do you love working with a wide variety
of people, building relationships with customers, and solving
problems? Can you adapt to changing priorities and balance several
projects at once? If so, we want to hear from you! Pape’ Machinery,
the premier capital equipment dealer in the West, is looking for a
Service Writer to join their team in Donald, OR. At Pape’, you can
count on us to heavily invest in your career through training,
resources, and support. We want to see you grow your skill set and
experience, and in turn, provide excellent compensation, work-life
balance, and benefits for you and your family. Come join our team!
WHAT YOU’LL DO As our Service Writer, you will ensure that all
service department work orders are opened, maintained, proofed, and
closed in the most efficient way possible, all while ensuring you
provide an excellent experience for our customers. Every day you
will oversee service and warranty work orders, assist in shop
workflow, check in equipment for repairs, and assist customers. To
thrive in this role, you must love working in a team, be customer
service focused, and have a winning attitude. This team member will
work Monday- Friday plus rotating Saturdays during the busy season
(March - October). WHAT YOU NEED: Familiarity with Outlook, Word,
Excel, and the ability to learn new computer programs. Excellent
customer relations and communication skills- This team member will
work with customers, mechanics, and other store personnel. The
ability to both delegate and take Ability to perform at a high
level in a fast-paced and team-oriented environment. Mechanical
aptitude and familiarity with the agriculture industry.
Compensation: $22.67-32.87/hr (Depending on Experience) Why work
for Pape’: Competitive pay based on your skills, training, and
experience level. Outstanding benefits including – 401(k) & Roth
401(k) Retirement Plans with Company Match; Medical, Dental, Vision
and Prescription Insurance; Flexible Spending Accounts (Flex
Plans); Life Insurance; Short- and Long-Term Disability Insurance;
Employee Assistance Program; Online and Instructor-Led Training;
Tuition Reimbursement for Training Programs. Progressive Vacation
Plans, Sick Leave & Paid Holidays – Members receive 80 hours of
vacation (First year is prorated for new hires based on start
date), 40 hours of Sick Leave, and 7 paid holidays each year. Papé
vacation plans also have tiers based on your seniority, so as your
seniority grows, your vacation time off does as well. Advancement –
Pape’ is a dynamic, growth-oriented organization with a focus on
promoting from within. Stability and reputation — Pape’ is a
family-owned, fourth-generation company with over 160 locations,
over 4,500 members and 85 plus years of experience. Pape’ is known
for their stability, honesty and integrity. Equipment – We have the
largest equipment inventory in the West and an unparalleled parts
inventory! Employee impact – Enjoy an open-door policy where your
voice will be heard and your opinions will matter. Training – You
will be provided with training and mentoring to prepare you for
your role and continued learning to grow your skills. The Pape’
Group maintains a drug-free workplace and as such, requires
candidates to successfully pass a pre-employment drug test. Equal
Opportunity Employer/Protected Veterans/Individuals with
Disabilities This employer is required to notify all applicants of
their rights pursuant to federal employment laws. For further
information, please review the Know Your Rights notice from the
Department of Labor.
Keywords: Pape' Machinery, Inc, Gresham , Service Writer / Advisor, Customer Service & Call Center , Aurora, Oregon
