Client Support Representative
Company: Valiant Enterprises, Inc.
Location: Portland
Posted on: June 24, 2025
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Job Description:
Are you a patient, tech-savvy problem-solver with a passion for
helping people navigate their digital world with ease? Join Valiant
Enterprise as a Client Support Representative! The strategic pulse
of AT&T Retail's market expansion, Valiant Enterprises
orchestrates precise retail marketing campaigns that resonate
deeply and drive measurable brand ascendancy. For our esteemed
AT&T Retail campaign in Portland, we are actively seeking an
empathetic and technically astute Client Support Representative.
This role doesn't just hand out answers, it builds tech legends.
You'll be the reason customers refuse to talk to anyone else at
AT&T. As a Client Support Representative, you're AT&T's
frontline troubleshooter, transforming "this doesn't work" into
"fixed it!" through expert tech know-how and razor-sharp
problem-solving. We'll arm you with intensive training on every
product, tool, and fix in AT&T's arsenal. Your job is to
diagnose fast, explain clearly, and leave customers shocked at how
easy tech can be. Essential Functions of the Client Support
Representative: Provide empathetic, effective tech support for
AT&T customers on wireless devices, internet, TV, and
accessories in-store. Diagnose and troubleshoot a wide range of
customer issues, including network connectivity problems, device
malfunctions, app functionalities, and service disruptions. Clearly
explain solutions and steps to resolve technical problems in an
easy-to-understand manner for customers of all technical
proficiencies. Assist customers with billing inquiries, account
changes, and service activations, ensuring accuracy and clarity in
all transactions. Process returns, exchanges, and warranty claims
for AT&T products efficiently and according to company policy.
Educate customers on self-service options, online tools, and
AT&T applications to empower them to manage their accounts and
services independently. Handle customer complaints and challenging
situations with patience, professionalism, and a focus on
de-escalation and positive resolution. Document all customer
interactions, issues, and resolutions accurately and thoroughly in
the customer relationship management system. Collaborate seamlessly
with sales associates and other team members to ensure a holistic
and positive customer experience. Stay continuously updated on all
AT&T product changes, service updates, troubleshooting
protocols, and competitive offers.
Keywords: Valiant Enterprises, Inc., Gresham , Client Support Representative, Customer Service & Call Center , Portland, Oregon
