Customer Support Associate
Location: Gresham
Posted on: June 23, 2025
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Job Description:
Are you a patient, tech-savvy problem-solver with a passion for
helping people navigate their digital world with ease? Join Valiant
Enterprise as a Customer Support Associate! The strategic pulse of
AT&T Retail's market expansion, Valiant Enterprises
orchestrates precise retail marketing campaigns that resonate
deeply and drive measurable brand ascendancy. For our esteemed
AT&T Retail campaign in Portland, we are actively seeking an
empathetic and technically astute Customer Support Associate. This
role doesn't just hand out answers, it builds tech legends. You'll
be the reason customers refuse to talk to anyone else at AT&T.
As a Customer Support Associate, you're AT&T's frontline
troubleshooter, transforming "this doesn't work" into "fixed it!"
through expert tech know-how and razor-sharp problem-solving. We'll
arm you with intensive training on every product, tool, and fix in
AT&T's arsenal. Your job is to diagnose fast, explain clearly,
and leave customers shocked at how easy tech can be. Essential
Functions of the Customer Support Associate: Provide empathetic,
effective tech support for AT&T customers on wireless devices,
internet, TV, and accessories in-store. Diagnose and troubleshoot a
wide range of customer issues, including network connectivity
problems, device malfunctions, app functionalities, and service
disruptions. Clearly explain solutions and steps to resolve
technical problems in an easy-to-understand manner for customers of
all technical proficiencies. Assist customers with billing
inquiries, account changes, and service activations, ensuring
accuracy and clarity in all transactions. Process returns,
exchanges, and warranty claims for AT&T products efficiently
and according to company policy. Educate customers on self-service
options, online tools, and AT&T applications to empower them to
manage their accounts and services independently. Handle customer
complaints and challenging situations with patience,
professionalism, and a focus on de-escalation and positive
resolution. Document all customer interactions, issues, and
resolutions accurately and thoroughly in the customer relationship
management system. Collaborate seamlessly with sales associates and
other team members to ensure a holistic and positive customer
experience. Stay continuously updated on all AT&T product
changes, service updates, troubleshooting protocols, and
competitive offers.
Keywords: , Gresham , Customer Support Associate, Customer Service & Call Center , Gresham, Oregon
